Terms & Conditions

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Each ticket purchased allowed 1 checked luggage + 1 personal item per person. 

ONE (1) CHECKED LUGGAGE = 27 inches & 30 lb 

Checked luggage size: Height (H) 27 inches x Width (W) 17 inches x Depth (D) 10 inches; UP TO 30 LB 

Over 30 lb (60lb maximum) = $25.00/each

Any luggage over 60lb = $25.00/each + $1.00/lb 

Excessive oversize and overweight luggage is subject to availability of space. 

AND

ONE (1) of the following personal items= up to 15 lb

*Hand-bag or purse or laptop bag, or small backpack: up to 16 inches in longest length 

A fee of $15.00 will be applied for each extra personal item. 

Note: multiple shopping bags or groceries bags will be considered as extra personal items and will be charged per bag. 


EXTRA LUGGAGE FEES

EXTRA LUGGAGE$25.00/each (60lb maximum)

Over 60 lb = $25.00/each + $1.00/lb 


Carry-on luggage size$15.00/each (up to 18 lbs each)

Height (H) 20 inches x Width (W) 13 inches x Depth (D) 8 inches

Personal items, shopping bags, and groceries bags: $10.00/each

Subject to availability of space.  We have the right to refuse any extra luggage without prior notices.


OVER-SIZED ITEMS:

Over-sized items such as golf bags, fold-able bicycles and scooters, coolers, etc. are not considered as luggage. 
They will be charged a  fee per item, starting at $50.00.  
Due in cash upon boarding. Subject to availability of space.

Our maximum liability to you for any loss or damages to your luggage is $30.00 per passenger for any such loss or damages to luggage. Luxxpress will only be responsible to reimburse passengers up to the maximum liability limit of $30.00 in the event of negligence on the part of Luxxpress. If you have any item in the luggage that worth more than this amount, Luxxpress will not pay anymore. We encourage you to keep you all the valuable belongings with you at all times. We are not responsible for lost luggage if you fail to check the bag in with the driver before boarding the bus and/or remove of luggage out of the bus before your arrival. For luggage loss or damage claim please email info@luxxpress.com. Please allow up to 14 days for Luxxpress to inspect the claim and get it process for you.

Luxxpress cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break. 

All cancellations will be credited back as a credit voucher via coupon code, valid for 12 months from the original travel date. You can apply the coupon code to your new booking at checkout. Each booking can only be cancelled and receive a credit voucher once.  The credit voucher will be emailed to the email address you provided in the original booking. We can also text you the coupon code to your phone number upon request. 


The service fees are non-refundable and will not be credited back in the credit voucher. 


The whole credit voucher amounts will be applied to the new booking, we will not refund/credit any unused portion of the credit  voucher. If the credit voucher is not enough to cover the cost of the new tickets, you are responsible for any remaining balance due at checkout. 


For round-trip bookings, we can issue two credit  vouchers upon request. By default, we will issue only one credit  voucher. 


Tickets booked with  credit  vouchers are final bookings and are not eligible to request a cancellation/credit  voucher again. Tickets that have been rescheduled from the original date at least once are also not eligible for a cancellation/credit  voucher. 


We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.


Cancellation requests can be done in one of the following ways:

(1) CALL (888) 800-8003 during business hours Monday – Sunday 7:00 AM to 8:00 PM

(2) TEXT (702) 867-1682; please include your ORDER NUMBER

(3) EMAIL to INFO@LUXXPRESS.COM or CUSTOMERSERVICE@LUXXPRESS.COM


Please review the information below to determine how much you will be credited based on when you request your cancellation. 


Reservation of 1 to 2 passengers:

If your cancellation request is received:

24 HOURS or MORE before departure date/time: 100 % credits. You will receive the full amount of what you originally paid (minus the service fee). 


LESS THAN 24 HOURS before departure date/time: 50 % credits. You will receive half of the amount of what you originally paid (minus the service fee). 


2 HOURS or LESS before departure date/time: NO CREDIT. You will be considered as a NO-SHOW if you do not board the bus by departure time.


Reservation of 3 passengers and more:

If your cancellation request is received:

72 HOURS (3 DAYS) or MORE  before departure date/time: 100 % credits. You will receive the full amount of what you originally paid (minus the service fee). 


LESS THAN 72 HOURS, up to 24 HOURS  before departure date/time: 50 % credits. You will receive half of the amount of what you originally paid (minus the service fee). 


LESS THAN 24 HOURS before departure date/time: NO CREDIT. You will be considered as a NO-SHOW if you do not board the bus by departure time.


NOTE: ANY MULTIPLE BOOKINGS FROM THE SAME LOCATION, SAME DEPARTURE TIME, AND USING THE SAME CREDIT CARD, WILL BE CONSIDERED AS ONE BOOKING and WILL FALL UNDER THE RESERVATION OF 3 PASSENGERS or MORE CANCELLATION POLICY.

Reservation of 1 to 2 passengers:

If your reschedule request is received:

24 HOURS or MORE before departure date/time: No fees, we will reschedule you to another date/time. If there is a price difference, it will be due in cash upon boarding. Once rescheduled, your tickets are no longer eligible for cancellation/credit voucher, it is FINAL BOOKING. If you are not sure of the reschedule departure, we recommend requesting a cancellation/credit voucher instead. 


LESS THAN 24 HOURS before departure date/time: refer to cancellation policy.


2 HOURS or LESS before departure date/time: refer to cancellation policy.


Reservation of 3 passengers and more:

If your reschedule request is received:

72 HOURS (3 DAYS) or MORE  before departure date/time: No fees, we will reschedule you to another date/time. If there is a price difference, it will be due in cash upon boarding. Once rescheduled, your tickets are no longer eligible for cancellation/credit voucher, it is FINAL BOOKING. If you are not sure of the reschedule departure, we recommend requesting a cancellation/credit voucher instead. 


LESS THAN 72 HOURS, up to 24 HOURS  before departure date/time: refer to cancellation policy.


LESS THAN 24 HOURS before departure date/time: refer to cancellation policy.


NOTE: ANY MULTIPLE BOOKINGS FROM THE SAME LOCATION, SAME DEPARTURE TIME, AND USING THE SAME CREDIT CARD, WILL BE CONSIDERED AS ONE BOOKING and WILL FALL UNDER THE RESERVATION OF 3 PASSENGERS or MORE CANCELLATION POLICY.

At Luxxpress, we strive to provide convenient and reliable transportation services to our passengers. To ensure transparency and fairness in our operations, we have established the following policy regarding changes in drop-off locations and associated payment responsibilities:

  1. Change in Drop-off/Pick-Up Location: Should a passenger request to board or disembark at a location different from the one originally booked, and the new location entails a higher fare, the passenger is responsible for covering the price difference.

  2. Payment Procedure: The payment for the price difference must be made either at the time of boarding or upon reaching the new drop-off location. 

  3. Consequences of Non-Payment: Failure to make the required payment for the price difference will result in the denial of all future bookings with Luxxpress. This measure ensures that our services remain sustainable and fair to all passengers.

 

We appreciate your understanding and cooperation in adhering to this policy.

We encourage all customers to arrive at least 10-15 minutes early for their departure. A customer will be considered a “no show” if they do not check in with the driver by departure time. The customer will need to repurchase the ticket at the full price. 

WE DO NOT CALL TO CHECK IF YOU DO NOT CHECK-IN ON TIME. ALSO CALLING US TO TELL US YOU ARE LATE DOES NOT GUARANTEE THE BUS WILL WAIT FOR YOU. PLEASE BE COURTEOUS AND PLAN FOR YOUR ARRIVAL IN A TIMELY MANNER.

We do not provide parking services or parking spaces for vehicles for ALL LOCATIONS.

The seating arrangement is the first to come the first pick. If customers would like to reserve a specific seat, please notify the office at the time of booking (either over the phone or leave a note when booking the ticket.) 

An additional fee of $5.00 will apply for each seat reserve, once the request has been made by the passengers, the fee will be due regardless if the shuttle is at full capacity. This is to ensure fairness for all passengers that arrived early at boarding. Not all seat reserve requests are guaranteed, it is based on availability. 

The front seat is currently not available; the front seat is only available when we are at full capacity. 

Passengers traveling with their children need to purchase separate tickets for their children. 

Passengers also need to bring their own baby car seat and/or toddler booster seat as we do not provide them. It is required by law for children within a certain weight and height.

Boarding will be denied without a proper car seat/booster seat on day of travel.

All online reservations are guaranteed seats and take priority over walk-in passengers. In the event that we sold out of seats, walk-in passengers will be cancelled without notice and seats will be made available to online reservations. 

Only cash payments are accepted for walk-in passengers; no credit card payments will be accepted in person. Cash price starts at $60.00 one-way; prices can vary depending on the locations and the current online prices. If the current online prices are $54.99 or more, the cash price will be $10.00 more than the current online prices. 

We can accept credit card payments over the phone if you have booked with us prior through our online reservation system. Over the phone booking will be charged the same price as cash payment. 

A service fee of $3.99 will be applied to all credit card payments online. This fee is charged per transaction. The service fee is non-refundable in the events of reservations cancellations (in addition to cancellation fee). 

A service fee of $5.00 for all credit card payments over the phone.

We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets. 

All packages must be paid by the senders upon dropping them off with the driver, we currently will not accept any C.O.D. package. Make sure the sender and receiver’s names and phone numbers are on the packages. If the receiver missed the pick up of the packages on the send date, they must contact our office to arrange and confirm the pick up date and time of the next shuttle going out. 

We do not accept restricted items such as alcohol/cigarettes, medicines, pills, vitamins (even over the counter or vitamins) and any legally prohibited items. We reserve the right to ask customers to open seal boxes to inspect items prior to accepting. 

Failure to pick up the package by the following date (after the send date) will result in an additional charge of the original amounts paid. Only cash will be accepted to release the packages. Any packages that are not picked up by the following date will be discarded unless the sender or receiver contacts our office. We will charge an additional amount paid per day that the package is with us; up to 3 days. 

The minimum we charge for packages is $20.00 and above.

Longest length of the package (up to 15 pounds)

up to 1FT = $20.00
Additional $10.00 per additional feet.

Any packages over 15 pounds will be charged $1.00/pound + the base prices above.

Tickets booked online are for traveling passengers only; we WILL NOT accept online tickets booking for packages. Tickets that are booked with this intention will follow the same cancellation policy. 

Our maximum liability to you for any loss or damages to your package is $30.00 or the amount paid for sending the package (whichever is less) for any such loss to the package. Luxxpress will only be responsible to reimburse up to the maximum limit of $30.00 in the event of negligence on the part of Luxxpress. Customers are responsible to package the item(s) being sent securely, especially if the item is fragile in nature. Luxxpress is not responsible for damaged packages due to improper packaging by customers; all packages (with the exception of envelopes) will be stored in the back of the shuttle with all the luggage. We also advise customers not to send anything of high value as our maximum liability will only be $30.00.

We reserve the right to inspect all packages and the right to refuse any package with restricted items that we cannot accept. Pricing will vary and due at the time of drop-off.

Service animals as defined by the ADA and under the state disability laws are permitted. Any other live animals, including but not limited to, pets, emotional support animals, therapy animals, and animals used for demonstration are prohibited. Luxxpress reserves the right to exclude service animals if they pose a direct threat to the health and safety of other customers (i.e. aggressive behavior, not housebroken, or handler cannot control animal). 

Any passengers that are found to hide their pets while onboard the shuttle will be drop off at the next closest stop and their ticket will be forfeited; if it is a round trip ticket, the return portion of the ticket will also be cancel and forfeited. Luxxpress will not be responsible for the remainder of their trips after their drop off and reserve the right to refuse service on future bookings. 

Passengers are advised to keep all valuable personal belongings in their person at all times. Luxxpress is not responsible for any items left inside our vehicle after passengers have departed the bus at their arrival. Any items and luggage left in the bus, if found, has to be claimed and picked up by the passengers by the next bus departure. After which, all unclaimed items and luggage will be disposed of. Luxxxpress will not be responsible for the lost and found items and any contents inside the luggage after it has been disposed of. 

WE WILL NOT CALL TO CHECK FOR THE OWNER OF THE LOST and FOUND ITEMS and LUGGAGE. IT IS THE PASSENGERS RESPONSIBILITY TO CHECK WITH US. FOR AFTER HOURS CONTACT, PLEASE EMAIL: INFO@LUXXPRESS.COM. 

We DO NOT provide parking for your vehicle.

We suggest passengers plan in advance for their vehicles parking prior to their trips.

We do not allow any type of alcohol & smoking inside our shuttle.

These terms and conditions are subject to change without prior notice.